|  Electrical Supplies > Customer Service > Ordering Information
- Click on the "Add to Cart" button or the product's price
- To view the contents of your cart, click the "View Cart" button on the navigation bar above
- When you are ready to checkout (did you visit every department?), click on the "View cart" button at the top right of your screen or select "Go to Payments" if you already are in the shopping cart section of the web site. Select your preferred payment method (please note that if you select the Business or Personal Check options, we will patiently wait for a check before we ship your merchandise). When setting up a Purchase Order account, we require a minimum purchase of $200.00 because of the extra time and money involved in checking your credit history and references. Purchase Orders must be faxed along with credit and bank references for approval to: (954) 861-2001. For complete details, please refer to our Purchase Order Requirements Page. No Purchase Orders will be processed without prior approval from our accounting department. There will be no exceptions.
- When placing a credit card order, please verify that the name on the card and billing address match what the bank has on file. Middle initials must also be included or your purchase MAY be declined by the credit card company.
- Finally, you will be presented with a confirmation number. In addition, if you entered an e-mail address at time of checkout, you will receive an automatic order confirmation. Please review the email confirmation to make sure the order is correct. If you need to make any changes to your order, please do not hesitate to call us so that we can catch the order before it is shipped. We're here to help.
 We accept Visa, MasterCard, Discover, and American Express. To pay using your credit card, please select the "Credit Card" option when you get to the payment options.
Your transactions are completely secure.
CableOrganizer.com uses the latest security technology - a Digital ID and the Secure Sockets Layer (SSL) protocol. We have our own SSL certificate for security. Our digital ID features today's strongest cryptographic techniques to ensure your information isn't tampered with. With our use of SSL, shoppers are assured that no unauthorized entity has access to their information. The powerful combination of these two technologies protects sensitive information such as an account information and credit card numbers against eavesdroppers.
NOTE: We never rent or sell our customers' data to anyone. All information held is strictly confidential.
To pay by check or money order, please complete your order and select Purchase Order from the pull down list. When the form asks you for your PO number, please indicate "Money Order". When finished placing your order, please mail your check to:
CableOrganizer.com
5610 NW 12th Ave, Suite 214
Fort Lauderdale, FL 33309
Make checks payable to: Cableorganizer.com, Inc.
We will ship your order as soon as the check is cleared.
We reserve the right to change this policy at any time without notice.
Due to our shipping from different warehouses throughout the country, you may receive separate packages.
US Postal Service may not be available when shipping outside the continental U.S or when shipping from other warehouses.
Here at Cableorganizer.com, we promise to try to bring you the best quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund, according to the following guidelines:
If you are unsatisfied with the product:
If after you purchase any product* from CableOrganizer.com, at any time within 90 days, you feel that, for any reason, it fails to live up to your expectations, return it to us and we will immediately and cheerfully refund you 100% of the purchase price**.
* Unfortunately, we cannot issue a refund for shipping charges, unless the product is defective or we made an error. For drop ship orders (any order that did not ship from our main warehouse in Ft. Lauderdale, Florida) a restocking fee may be charged depending upon the product and its condition. Please call for further information regarding these returns.
** The 100% money-back guarantee excludes all cable protectors (HD-5, GP-5, GP-1, Bumble Bees, Yellows Jackets, Rubber Ducts, Wiremold and Flexiduct cable protectors, etc. and all of their respective accessories) that have been used and that are in non-resellable condition, because the manufacturer and distributors are unable to control and ensure proper use of the materials. Manufacturer and distributors expressly disclaim any and all warranties not set forth herein, including any warranty of fitness for a particular purpose and/or warranty of merchantability which might otherwise be applicable. In the event of a manufacturing defect, buyer's remedy shall be strictly limited to refund of the purchase price or replacement. Buyer specifically acknowledges waiver of any claim against either manufacturer or distributor regarding consequential damages to person or property, damages for loss of use, lost time, lost wages, lost income, loss or profit, or other incidental or consequential damages. Manufacturer and/or distributor reserve the right to make specification and price changes without prior notice or subsequent obligation.
If your shipment contains a defective product or we sent you the wrong product:
Please call us for a RMA so we may arrange for a return for the defective/incorrect item and replace it at no cost to you. The item must include its original packaging, and be in as-new condition with the packing slip, all warranty cards, and accessories (if applicable). Please allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.
Ordered the wrong size or color?
If you would like an exchange for an order you placed, please call us for a RMA number. If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7 days after we receive the product(s) you are returning in their original condition within 90 days. Damaged items will not be refunded if they are in non-resellable condition. We recommend you insure your package.
Special guidelines apply to returns for the following items:
- Generators and their accessories are non-returnable, unless the product is defective. For defective items, please contact us and we will assist you in arranging for repair or replacement parts.
- Due to the nature of the materials, all braided sleeving, wire loom, and heat shrink tubing sold by the foot will not be refunded in full if they are cut in sections of 20 feet or less, unless we have made an error. If you return a section measuring less than 20 feet, a 50% restocking fee will apply, unless you place a replacement order. If a replacement order is made, the restocking fee will be reduced to 25%. Returns on sections larger than 20 feet will be accepted.
Things to remember:
Unfortunately, we cannot guarantee any package sent without a tracking number. This includes packages sent via USPS to an international or overseas destination. That being said, we strongly recommend that you choose UPS as the method of shipment. If a package is lost or damaged with UPS, we can assure either a replacement or a full refund.
All returns must include a Return Merchandise Authorization number (RMA#), so be sure to call us before returning any items.
|
